Privacy Policy

EdPal Learning LLP ("EdPal Learning", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website www.edpallearning.com ("Website"), contact us, enquire about our services, register for or participate in our online learning programmes, or otherwise interact with us.

Our services include online and one-to-one learning support, academic tuition, 11+ examination preparation, learning and organisation development services, and related educational support.

1. Who We Are

The Website and services are operated by:

EdPal Learning LLP
Amarpali Zodiac, Sector – 120
Noida, Uttar Pradesh – 201307
India

Email: info@edpallearning.com
Telephone: +91 9717005342

For privacy-related questions or requests, you may contact us using the above details.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information provided by parents, guardians and customers

This may include:

• Full name;
• Email address;
• Telephone/mobile number;
• Residential or correspondence address, where required;
• Country of residence;
• Information about the student;
• Parent or guardian details;
• Educational requirements and learning objectives;
• Information concerning subjects, examinations, curriculum and academic support;
• Class scheduling and availability information;
• Payment, billing and transaction information;
• Communications and enquiries sent to us; and
• Any other information you voluntarily provide.

B. Student information

Where a student receives our educational services, we may process information necessary to provide those services, such as:

• Student name;
• Age or date of birth;
• Year/class or educational level;
• Subjects being studied;
• Examination or curriculum information;
• Learning requirements;
• Attendance;
• Assessment and test results;
• Homework or submitted learning material;
• Progress and feedback reports; and
• Information reasonably necessary to personalise and improve educational support.

We aim to collect only information that is reasonably necessary for providing our services.

C. Information collected automatically

When you use our Website, certain technical information may be collected automatically, depending on the technologies enabled on the Website. This may include:

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website;
• Approximate location derived from technical information; and
• Website usage information.

We may use cookies or similar technologies. Please see the Cookies section below.

3. How We Collect Information

We may collect personal information:

• When you submit an enquiry through our Website;
• When you contact us by email, telephone or other communication channels;
• When you request a demo or consultation;
• When you enrol for our services;
• When a parent or guardian provides information about a student;
• During the delivery of our educational services;
• When you make or arrange payment;
• When you communicate with our tutors, founders, employees or representatives; and
• Automatically when you use our Website.

4. Information Relating to Children

Some of our educational services are intended for children and young people, including students in school years approximately from Year 3 to Year 12 and students preparing for the UK 11+ examination.

We take children's privacy seriously.

Where a student is a child or otherwise lacks legal capacity to enter into an agreement or provide valid consent, we expect the parent or legal guardian to make the enquiry, register the student and provide information on the student's behalf where required.

We will use children's information only for legitimate and relevant purposes connected with providing, administering, supporting and improving our educational services, or where otherwise permitted or required by applicable law.

We do not knowingly require children to provide unnecessary personal information.

Parents or legal guardians may contact us if they believe that information concerning their child has been collected or used improperly, or if they wish to exercise applicable privacy rights on the child's behalf.

Where required by applicable law, we may take reasonable steps to verify parental responsibility or obtain appropriate parental/guardian authorisation.

5. How We Use Personal Information

We may use personal information to:

• Respond to enquiries;
• Arrange demonstrations, consultations and classes;
• Provide online tuition and educational services;
• Understand a student's learning requirements;
• Prepare lesson plans, assessments, tests and learning materials;
• Monitor attendance and academic progress;
• Provide feedback and progress reports;
• Communicate with parents, guardians, students and customers;
• Process payments and maintain financial records;
• Manage our customer and student records;
• Provide customer support;
• Improve our educational services and Website;
• Maintain the security and functionality of our systems;
• Prevent fraud, misuse or unauthorised access;
• Comply with legal and regulatory obligations;
• Establish, exercise or defend legal claims; and
• Send service-related communications.

Where permitted by applicable law, we may also use contact information to send information about EdPal Learning's services, programmes or offers. Where consent is required for marketing communications, we will seek the appropriate consent and provide an appropriate means of withdrawing it.

6. Legal Basis for Processing

Depending on the circumstances and the applicable law, we may process personal information because:

• It is necessary to provide services requested by you;
• It is necessary to perform or take steps towards a contract;
• You have provided consent;
• It is necessary for our legitimate business purposes, where permitted by law;
• It is necessary to comply with a legal obligation; or
• Another lawful basis applies under the law governing the relevant processing.

Where we rely on consent, you may withdraw that consent where permitted by law. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

7. Sharing Personal Information

We do not sell personal information to third parties.

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to:

• Tutors and educational personnel;
• Employees and authorised representatives of EdPal Learning;
• Technology, hosting and IT service providers;
• Website and software service providers;
• Payment processors and financial institutions;
• Professional advisers such as lawyers, accountants or auditors;
• Government authorities, regulators or law-enforcement agencies where legally required;
• Business partners or service providers where necessary to deliver an agreed service; and
• A successor entity in connection with a merger, restructuring, sale or transfer of all or part of our business.

Third-party service providers may only receive information reasonably necessary for the service they provide and, where applicable, are expected to maintain appropriate confidentiality and security.

8. Online Classes and Third-Party Platforms

Our online learning services may require the use of third-party technology or communication platforms.

Depending on the service used, these may include video-conferencing, communication, cloud-storage, payment, scheduling, email or learning-management platforms.

The privacy practices of those third parties are governed by their own privacy policies and terms. We encourage parents and customers to review the relevant third-party policies before using those platforms.

[INSERT THE ACTUAL PLATFORMS USED BY EDPAL, e.g. Zoom / Google Meet / Microsoft Teams / Google Workspace / payment gateway.]

9. International Transfers

EdPal Learning is based in India and provides services to customers and students in different countries.

Personal information may therefore be accessed, stored or processed in India or in another country where we or our authorised service providers operate.

Where applicable law imposes requirements concerning international transfers of personal information, we will take reasonable steps to comply with those requirements and implement appropriate safeguards.

10. Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services;
• Maintain business and financial records;
• Comply with legal, tax and accounting requirements;
• Resolve disputes;
• Enforce agreements; and
• Protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

Different categories of information may be retained for different periods.

12. Your Privacy Rights

Depending on your location and the law applicable to your personal information, you may have rights including:

• The right to know whether we process your personal information;
• The right to request access to personal information;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion or erasure, subject to applicable exceptions;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain processing;
• The right to restrict certain processing;
• The right to request portability of information, where applicable; and
• The right to make a complaint to the relevant data-protection authority.

Some rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact us at:
info@edpallearning.com

We may need to verify your identity or authority before responding to a request.

Where a request concerns a child, we may require evidence that the requester is the child's parent or legal guardian, where appropriate.

13. Marketing Communications

You may receive service-related communications necessary for the administration of your account, classes, payments, scheduling or other services.

Where we send promotional communications, you may opt out by using the unsubscribe mechanism provided or by contacting us.

Opting out of promotional communications will not prevent us from sending essential service or transactional communications.

14. Cookies

Our Website may use cookies and similar technologies to:

• Make the Website function properly;
• Remember preferences;
• Understand Website usage;
• Improve Website performance; and
• Support analytics or other Website functionality.

Some cookies may be placed by third-party service providers.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

[INSERT/CONFIRM: actual cookies, analytics tools, advertising tools and cookie-consent mechanism used by the Website.]

15. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law.

The updated version will be posted on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

17. Complaints and Contact

If you have questions, concerns or complaints about how we handle personal information, please contact:

EdPal Learning LLP
Amarpali Zodiac, Sector – 120
Noida, Uttar Pradesh – 201307
India

Email: info@edpallearning.com
Telephone: +91 9717005342

We will make reasonable efforts to investigate and respond to privacy concerns.

You may also have the right to complain to the relevant data-protection or privacy regulator in your country.

18. Consent and Acknowledgement

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain the required consent separately or through an appropriate consent mechanism.